Shipping and Returns

SHIPPING

We are currently shipping within the UK and to the following countries:

USA, France, Germany, Italy, Netherlands, Spain, Austria, Belgium, Denmark, Ireland, Portugal and Sweden. ( Please read carefully International orders section for terms and conditions). 

When you place an order you will receive an automated order confirmation email.

All orders are processed from Monday to Friday and if in stock, usually dispatched within 24-48 hours. 

Note for fabric orders: Please be aware that we are a startup business and that we operate with a small fabric stock. If the item you ordered is not in stock please allow up 6-8 weeks for the making and delivery of your piece once ordered.

Once your order is passed onto Royal Mail or other third party postal services in your area, please note that there may be delays within the service that we have no control over. Every item is sent with a tracked and signed for service. 

All shipping cost are calculated at check-out.

 

INTERNATIONAL ORDERS

Please note that International orders may incur additional local taxes or custom fees depending on the destination country. Please note that we do not cover these costs, therefore, you will be responsible for them.
Failure to pay this may result in your parcel being returned to us. In that case the shipping charge is non-refundable.
Unfortunately as these costs are beyond our control and vary between countries we cannot advise prior to shipment how much they will be.
For more information, please consult your local customs office.

 

PACKING   

We use recycled/recyclable packing materials and ask that you reuse and/or recycle these responsibly. 

 

RETURNS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

FABRICS

Please note that we do not offer refund, exchange or credit for fabric cut specially for you unless you find a manufacturing flaw that we missed. In that case please contact us within 48 hours of receipt at info@altroestudio.com

A full refund will only be processed if the item is found to be faulty or damaged when it reaches you. 

PRINTS

We have a 30-day return policy for our prints, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

The customer is responsible for returning goods to us within 14 days from the return confirmation. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To start a return, you can contact us at info@altroestudio.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at info@altroestudio.com.

Unfortunately, we cannot accept returns on sale items.

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@altroestudio.com.

 

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.